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Get the Customer Service You Deserve

Chris Elliot is a great source of good solid comment on the travellingvacation experience. He writes on many topics and has a wealth of tips to contribute to travel situations. Here he talks about service and how to get it. Unfortunately good service is not always a given. Even with the most service oriented businesses, there

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November 10th, 2009 | Tags: , , | Category: Money, Travel Bits | Comments are closed

Terms for Ontario, TICO and Travel Invoices

Some Terms that are tossed around quite freely when discussing and invoicing travel sales in Ontario.

Glossary

Accommodation – any room that is to be used for lodging by the customer or other person for whom the travel services were purchased and includes other facilities and services related to the room that are for the use

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June 18th, 2009 | Tags: , , , | Category: General Posts, Information, Money | Comments are closed

Some TICO FAQs

Some TICO FAQs

The phrase “to promote a fair and informed marketplace where consumers can be confident in their travel purchases” is the mission statement of TICO.

The administration of the Travel Industry Act, 2002 was delegated to TICO by the Ontario provincial government.

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June 16th, 2009 | Tags: , , | Category: General Posts, Information, Money, News | Comments are closed

Airline “Change Fees” for Lower Fares

You could be eligible for a voucher or credit on your card for an airline ticket you’ve already purchased when it drops in price significantly. It’s not easy to find out about and apply for a credit, but sometimes it can be very worthwhile checking it out.

Background Thoughts

When a customer buys a product or service, he/she

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March 4th, 2009 | Tags: , , , , | Category: Airlines, Money | Comments are closed
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Notes from Jennifer:
Any information provided is for guideline purposes only and is subject to availability and change which will be confirmed with you before making a reservation.
  • We subscribe to a "No Surprises Please" advertising credo, but sometimes even we are surprised.
  • All attempts have been made to insure a complete, honest price in our advertisements.
  • Some situations are very fluid and beyond our control.
  • As itinerary package details or pricing structures change, our advertisements will be updated.
  • Canadian dollar (CAD) pricing for some international itineraries is based on prevailing exchange rates at time of publication. An updated CAD pricing will be verified with you at time of booking.
  • I have watched prices change right on my computer screen. Only by confirming a booking with a deposit can prices be finalized.
  • If airfare has been included in a quote, then it should be noted that airfare pricing and availability is like the stock market - and subject to change at anytime prior to booking.
  • Many times international airfare can be placed on a no cost/no obligation hold for up to 72 hours on providing only your full name as it appears in your passport.
  • If hotel accommodation has been part of a quote, it may be based on limited or time sensitive, consolidator-contracted rates. These rates can change without notice and may be subject to capacity controls.
  • Travel insurance is highly recommended.
    • Quotes routinely provide the deluxe insurance package rate.
    • Conditions are subject to health and age qualifications.
    • You must be presented with the insurance options and must acknowledge your decision on coverage as per TICO regulations.
    • There is no obligation to buy travel inurance.
  • By booking with us, a TICO registered travel agency, you are afforded certain limited protections and guarantees; please visit http://www.tico.ca for more information.
Please read all the fine print and understand that "double speak" can occur in the travel industry.
Email or Phone (705)534-7520 for clarification or amplification of details which may confuse you.